FAQs

Frequently asked questions regarding our services


  • What are your operating hours?

    9:00am – 5.30pm, Monday – Friday
  • Do you offer a warranty on repairs?

    Yes, we offer a lifetime warranty with all repairs.  Condition applies* 
  • Do you use genuine parts?

    Yes, we only use genuine parts which allows us to offer industry leading warranties on all repairs and ensure every iPhone, iPad and iPod that is returned to its owner is as perfect and reliable as new.
  • Do you fix phones that someone has tried to fix themselves?

    Yes, we would look at it. 
  • What models do you repair?

    • Iphone 3G
    • Iphone 3GS
    • Iphone 4G
    • Iphone 4GS
    • Ipad 1
    • Ipad 2
    • Ipad 3
    • All Ipods

  • What don't you fix?

    We will attempt to fix anything. If it’s not on the list, please send an email to info@applefix.com.au
  • Do you keep parts in stock?

    Yes, we keep an extensive amount of parts in stock.
  • Can you guarantee no data will be harmed during the repair process?

    We take no responsibility for the data that is on any device sent to us. Please back up your data before sending your device to us. 
  • Will I get my actual iPhone/iPad/iPod back, or another refurbished one?

    We will only send your original iPhone/iPad/iPod back to you.
  • How should I package my device when posting to you?

    Please ensure you package your device with great care when sending it to us.
  • Can I courier my device instead of posting it?

    Yes, please send to 340/15 Albert Avenue, Broadbeach, 4218.
  • Can I personally drop off my device?

    Yes, we have an agreement with a drop off location at 340/15 Albert Avenue, Broadbeach, 4218. Please note that this location is an external company and is strictly a drop off point and the company will not be held liable for any losses or damages. They will not be able to answer any questions about the services we provide and if you have any further questions after you have dropped off your device, please contact info@applefix.com.au
  • Do you send a tax invoice?

     Yes, an invoice is automatically generated when you book and pay for your repairs online.
  • What payment options do you accept?

    Paypal and credit card payments.

Terms and Conditions

The little things you need to know


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Apple Fix Apple device Repairs’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Apple Fix, ‘us’, ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia and New Zealand.

Please continue to read the full terms and conditions